Privacy Policy

Last updated: May 13, 2026 — courtesy translation, the French version prevails.

1. Data we collect

Tako only collects what the service needs to work:

• Email, first name, hashed password for your account
• Onboarding profile (city, age, interests, style)
• The conversations you import for analysis
• Generated analyses (communication profile, suggestions, extracted notes)
• Stripe billing data (handled and stored by Stripe, not by Tako)

2. Processors and transfers

Conversations you import are sent to Anthropic (Claude API, USA) for analysis. Anthropic is bound by the EU Standard Contractual Clauses and does not reuse this data for training.

Transactional emails (verification, notifications) are sent via Resend (USA).

Payments are handled by Stripe (Ireland / USA), bound by SCCs.

The database is hosted by Neon (European Union, EU-West region).

3. Retention

Your data is kept while your account is active. When you delete your account, everything is permanently erased within 7 days (technical cascade-deletion window).

4. Your rights

Under the GDPR, you have the following rights:

• Access: export all your data as JSON from your profile.
• Deletion: delete your account and all your data from your profile.
• Rectification: edit your profile anytime.
• Objection: unsubscribe from non-transactional emails anytime.

Questions? Write to jerome.jacq@gmail.com. You can also lodge a complaint with the CNIL (https://www.cnil.fr), the French data protection authority.

5. Cookies & analytics

Tako only uses cookies strictly necessary for the service: session cookie (Better-Auth) and the cookie-banner display preference. No ads, no third-party tracking cookies.

Traffic is measured with Plausible Analytics (plausible.io), a European tool (hosted in Germany) that:

• sets no cookies;
• collects no personally identifiable data (no stored IPs, no browser fingerprinting);
• shares nothing with third parties or outside the EU.

Per the CNIL's position, this kind of strictly anonymous analytics does not require prior consent. See https://plausible.io/data-policy.

6. Security

Tako protects your data with: TLS encryption in transit, hashed passwords (bcrypt), server-side-only read access, and encrypted automated backups at Neon.